Amey Holden

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Suppression segments for responsive Customer Journeys in D365 Marketing

Customer journeys - if used with a simple segment trigger - will not respect updated information about a contact. My worst fears came true, in this article I explain how to get the customer journey to 're-check' segment membership during a live journey

Full article can be found in its original posting here -> https://www.linkedin.com/pulse/using-suppression-segments-responsive-customer-journeys-amey-holden/