In a nutshell…

A proud Microsoft Most Valuable Professional and dedicated ABC (Anything But Code) enthusiast. I am passionate about extending and improving Dynamics Customer Engagement & Marketing with the mighty Power Platform.

I’m an active and energetic member of the Microsoft community. The helpfulness, engagement and support I get from the Microsoft family is what inspires me to give back. My contributions here are so far and ongoing

Speaker:

I am always looking for new opportunities to engage in the community so please get in touch!

In a bigger nutshell…

Certifications & Awards

I absolutely love learning. The pressure of exams really motivates me to get my head down and the satisfaction of passing at the end is just the best.

  • Microsoft Most Valuable Professional (MVP) in Business Applications 2020 - 2022 (what’s an MVP?)

  • Power Platform:

    • Solution Architect

    • Fundamentals

  • Dynamics 365:

    • Solution Architect

    • Sales

    • Marketing

    • Customer Service

    • Customer Engagement Core

  • Azure Fundamentals

  • Office 365 - Managing Identities and Requirements

  • ClickDimensions Advanced & Foundation

  • ScrumMaster® (CSM)

Publications

My life before Dynamics included a successful stint in Human Computer Interaction research focusing on participatory and human centered design. It has proven invaluable in my consulting roles and I’m excited to see these design concepts in the consulting industry too.

Our Year with the Glass: Expectations, Letdowns and Ethical Dilemmas of Technology Trials with Vulnerable People - Interacting with Computers 2017

A Real-Time IVR Platform for Community Radio - Human Factors in Computing Systems 2016

Dancing with horses: automated quality feedback for dressage riders - ACM Pervasive and Ubiquitous Computing 2015

Comparing Fatigue when Using Large Horizontal and Vertical Multi-Touch Interaction Displays - INTERACT 2015

CueS: Cueing for Upper Limb Rehabilitation in Stroke - British HCI 2015

Designing for and with People with Parkinson’s: A Focus on Exergaming - Human Factors in Computing Systems 2015

Work Experience

It’s not all just community fun and games, sometimes you’ve got to pay the bills and go change some lives with the Power Platform

Director & Dynamics 365 Marketing Specialist Jan '21 - Present
Amey Holden Pty Ltd
Leading Dynamics 365 Marketing engagements with customers from deployment, enablement, training, optimisation and beyond. Turning it on is the 'easy' bit - it's what you do with it once its there that matters.

LOGOCustomised.png

Senior Power Platform Architect Mar '21 – Present
365 Mechanix Pty Ltd
Providing technological and enjoyable Power Platform and Dynamics 365 solutions for people, businesses and their customers. Specialising in delivering successful marketing and customer journey orchestration for both new and current Dynamics 365 customers with Dynamics 365 Marketing

CX Specialist - Dynamics & Power Platform Oct ‘18 – Present
Bluleader a DXC Technology Company, Sydney
Project-based consultant leveraging Dynamics 365 & Power Platform solutions with customers to deliver the best possible user experiences.

Dynamics 365 Functional Consultant Oct ‘14 – Sept ‘18
IBM, UK
Experience across every project delivery phase in large high-profile multiyear transformation programme of end to end bespoke POS & D365 Sales/Marketing solution. Dynamics 365 subject matter expert for critical government solution asset acquisition from a third party provider.

I’m a real person too…

I know you are probably sick of me waffling about how great I think I am but don’t forget - I’m a real person too!

I’m a morning person, an even better one after a long run and coffee.

Mount Kosciuszko, Australia
Lake District, UK
5C82EFA9-2E8C-4904-BFDE-42405752FD05.JPG
Sydney, Australia