Customer Insights - Journeys doesn't automatically update Contact Point Consent records when subscribers reply STOP or START to SMS messages. This can lead to blocked sends, inaccurate consent records, poor segmentation, and unnecessary SMS costs. In this guide, learn how to use Power Automate to capture inbound SMS replies and automatically synchronize SMS opt-outs and opt-ins with Contact Point Consent records. You'll also discover how to identify contacts affected by provider-level SMS blocks and build segments based on SMS eternal provider consent status for more accurate targeting and reporting.

Struggling to use form submission and event registration data in Customer Insights – Journeys? Learn how to automate readable and JSON structured summaries with Power Automate, including custom fields and consent!

If you are struggling with the unformatted, semicolon-separated list of selected topics and purposes from {{OptedInPurposeTopic}} in your double opt-in emails, this guide shows how to present them as a clean, bulleted list instead.

By extending the Field Submission table with additional columns, using Power Automate to extract field values, and some minor updates to the DOI Email and Journey, you can create a clear, structured, and professional double opt-in confirmation email experience.

Stop waiting on approvals—trigger a flow the moment a decision is made

The post shows how to trigger a Power Automate flow when an Power Automate Approval is completed (instead of using “Wait for approval”). A more reliable, scalable way to integrate approvals into apps and business processes. It uses Dataverse triggers on the Approval table to detect completion, then retrieves the response, comments, and approver, links it back to the original row via the Approval ID, and updates that row with the outcome.

How to respond to Power Automate approval requests directly within a Power Apps custom page or canvas app, rather than email buttons or in Microsoft Teams. By capturing the Approval ID when creating an approval and storing it in Dataverse, you can retrieve, display, and act on approval requests inside your app experience.

This app-driven method gives you much greater control over the user experience, enabling custom UI, validation (like mandatory comments), and tighter integration with Dynamics 365. It also opens the door to richer scenarios such as surfacing approval history, triggering downstream automations, and embedding approvals seamlessly into model-driven or canvas app workflows.

Dynamics 365 Customer Insights – Journeys integrates with Microsoft Teams to enable attendee‑level tracking through unique join links for meetings and webinars. While the standard approach uses the built‑in Join in Teams button in journey emails, this isn’t always reliable when emails need to be resent or shared through other channels. This post shows how those unique join links are constructed behind the scenes and how to use a PowerFX calculated column on the Event Registration table to automatically generate a Teams join URL per registrant which works seamlessly across environments and ensures every attendee check‑in is accurately captured in Dynamics—without manual effort or error‑prone processes.

How to implement Google ReCAPTCHA v3 or Cloudflare Turnstile for Customer Insights - Journeys marketing or event forms with minimal form configuration and code wresting!

How to change the appearance of a Customer Insights - Journeys form based on URL parameters, for when you want to (or have to) use the same form for different personas, brands or behaviours.

For example, an event will only allow you to use one form for taking registrations, but you may want to change the form visuals based on the person invited. Using separate events would make it difficult to manage capacity, impossible to use streaming in teams and some very disjointed reporting. So lets make a single form work for both!

How to automatically and dynamically generate email content in Customer Insights - Journeys using product data in Dataverse No power automate flows required here, only a delightfully configured Dataverse table, a Journey with branches, and an Email with conditional content/lists.

This post will show you how to export the exact copies of emails from Dynamics 365 Customer Insights - Journeys using Power Automate with the new marketing email API. It takes the feature switch ‘Show exact copy of sent emails’ to the next level!

Why you might want to do this? Well I’m not here to sell it to you, but here are some suggestions as per the release notes:

• Maintaining accurate records of customer communications

• Legal compliance

• Resolving disputes

• Managing customer relationships

• Quality assurance

• Operational efficiency

• Data analysis