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Export exact copies of emails sent, including personalisation and conditional content, from Customer Insights - Journeys
This post will show you how to export the exact copies of emails from Dynamics 365 Customer Insights - Journeys using Power Automate with the new marketing email API. It takes the feature switch ‘Show exact copy of sent emails’ to the next level!
Why you might want to do this? Well I’m not here to sell it to you, but here are some suggestions as per the release notes:
Maintaining accurate records of customer communications
Legal compliance
Resolving disputes
Managing customer relationships
Quality assurance
Operational efficiency
Data analysis
Segments in Customer Insights - Journeys: Bulk delete with Power Automate
Currently its not possible to delete segments more than one at a time from the view in Dynamics 365 Customer Insights - Journeys. Why? I don’t know. Why do you need to? That’s up to you, but it’s a question I have been asked often. And I love an excuse to go digging into these things. There is no way via the UI or bulk delete, but you can use a flow (or other automation tool that makes API calls) to do this.
P.S With great power comes great responsibility and don’t blame me if you delete the wrong things!