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Customise Double Opt-In Confirmation Email {{OptedInPurposeTopic}} - Customer Insights - Journeys

Customise Double Opt-In Confirmation Email {{OptedInPurposeTopic}} - Customer Insights - Journeys

If you are struggling with the unformatted, semicolon-separated list of selected topics and purposes from {{OptedInPurposeTopic}} in your double opt-in emails, this guide shows how to present them as a clean, bulleted list instead.

By extending the Field Submission table with additional columns, using Power Automate to extract field values, and some minor updates to the DOI Email and Journey, you can create a clear, structured, and professional double opt-in confirmation email experience.

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Event Registration Cancellation Form Styling in Customer Insights - Journeys
Customer Insights - Journeys Amey Holden Customer Insights - Journeys Amey Holden

Event Registration Cancellation Form Styling in Customer Insights - Journeys

The much awaited ‘Event registration cancellation’ feature for Customer Insights - Journeys is here which means organizers and attendees cancel event registrations. This post will give you a little collection of tips customise and style the Cancellation Form to make it look a little bit more professional. It’s all easy CopyPasta™ so no coding knowledge is required!

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Make Forms in Customer Insights Journeys a little bit more beautiful

Make Forms in Customer Insights Journeys a little bit more beautiful

A little collection of tips and HTML/CSS tweaks you can easily do on a Form in Customer Insights Journeys to make it look a little bit more dapper and professional. It’s all easy CopyPasta™ so no coding knowledge is required! Including:

  • How to view the latest version of the form instantly.

  • Using the themes and why they sometimes don’t seem to work

  • Navigating & Searching in the Form HTML

  • Update the web page tab name

  • Customise the post form submit image

  • Change checkbox and radio button colours

  • Wrangle the field & label spacing

  • Make fields read-only

  • Update the Favicon on the ‘Preference center’ of Compliance Profiles

  • Add tooltips

  • Customise the ‘Please match the format requested’ description to explain the requested format

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