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Custom Data Restrictions in Customer Voice
Did you know it is possible to add restrictions to what type of text you respond with in a Customer Voice survey? You can restrict their answers to be a number, an email address, or a special string in a predefined format (based on a specific ‘regular expression’ AKA RegEx) such as a passport number. Along with a customised error message to explain what the correct format is.
Fun Fact: RegEx has been around since 1951!
Digitising paper-based application forms with Customer Voice - it’s not just a survey tool!
You read that right - I used customer voice for an application process. Well ok not just customer voice, my good friend Power Automate got pretty involved too. There are so many new features in Customer voice which make it so much more than just a survey tool!