List Segment Members from Customer Insights - Journeys in Power Automate

List Segment Members from Customer Insights - Journeys in Power Automate

You can create seriously impressive and complex data queries for Leads or Contacts using the new ‘real-time marketing’ segment builder for in Dynamics 365 Marketing (Customer Insights - Journeys). Then use the segment data to provide you with the data set of Contacts or Leads you want to automate with in Power Automate!

For example: the interaction data for email delivery is super valuable in helping to clean up your data. A hard bounced email is a clear indicator for an invalid email address. You can identify Contacts or Leads to unsubscribe, deleted or modify to protect the sender reputation of your domain and give marketers a clearer view on conversion rates.

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Include specific row (entity) references and all the data in Real-time marketing custom triggers

Include specific row (entity) references and all the data in Real-time marketing custom triggers

Custom triggers in Dynamics 365 Marketing (Customer Insights - Journeys) have recently became 1000 times better with the ability to include ‘Entity references’ - a way of making an entire record and all its associated records (up to 5 levels ‘deep’) available through a single trigger attribute. It works exactly the same as the ‘Contact‘ or ‘Lead’ in a trigger works, but for any table/row you choose.

This make all the data available in the trigger journeys for branching and emails for conditional content and personalisation. And you can have lots of these!

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Dynamic inputs for Project and Survey IDs in Customer Voice Survey actions in Power Automate

Dynamic inputs for Project and Survey IDs in Customer Voice Survey actions in Power Automate

How to move flows between environments that use Customer Voice ‘Create an invitation’ or ‘Send a survey’ actions AND survey variables without post deployment edits or environment variables. Including how to navigate the ominous ‘The fields to send to Web Merge’.

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Mapping Lookup values from Dynamics 365 Marketing Form Submissions with Power Automate

Mapping Lookup values from Dynamics 365 Marketing Form Submissions with Power Automate

How to make sense of lookup responses in a Marketing Form submission, when the form response says {"Id":"b580cd20-8e2a-ee11-bdf4-0022482578b5","LogicalName":"amey_country"} but what it actually means is ‘Australia’. If your users can’t speak GUID then this ones for you.

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‘Distribution List’ Emails and Appointments with Power Automate

‘Distribution List’ Emails and Appointments with Power Automate

Automating the creation of Dataverse Activities to lists or groups of contacts. This post shows you how to build power automate flow that does the magic behind the scenes of the custom page in my last post ‘Distribution Lists’ in model-driven apps.

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Convert a spreadsheet or CSV file into a Marketing List in Dynamics 365 - Strings

Convert a spreadsheet or CSV file into a Marketing List in Dynamics 365 - Strings

How to import a spreadsheet list of contacts or leads, into a marketing list in Dynamics 365 or Dataverse. If they are all new rows, its not too bad, but otherwise its a very manual export/import/VLOOKUP hodgepodge.

This post will show you how to create a flow which turns a CSV file with display names, into a populated marketing list in Dynamics 365. The fields are flexible. Import Contacts or Leads. Use New or Existing rows. Populated Standard or Custom fields.

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Automate Timeline Posts in Dataverse Model-driven Apps for important events

Automate Timeline Posts in Dataverse Model-driven Apps for important events

Within Dataverse is there a way to have automatic posts to the timeline for events such as entry and exit of business process stages, change in ownership of the record, etc.?“ - of course!

How to automate useful auto posts into the timeline using Power Automate so you can get stuff done - quicker. The Dataverse timeline isn't just for activities in Model-driven Power Apps.

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Create sales tasks and phone calls directly from Real-time Dynamics 365 Marketing Journeys

Create sales tasks and phone calls directly from Real-time Dynamics 365 Marketing Journeys

Handing over a good lead to the sales team at the right time is important. Knowing when a prospect needs further enrichment is valuable. Wouldn’t it be good if we could automate activities and notifications, at the right time, based on customer interactions as part of our real-time marketing journeys?

Activate a custom trigger to call a flow that creates the sales activity from within a marketing journey to help you achieve your marketing metric KPIs

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Insert your email signature from Dataverse using Power Automate

Insert your email signature from Dataverse using Power Automate

If you are using Power Automate to create dataverse emails then the users signature will not be automatically populated (even if it’s been configured correctly in Dataverse!).

There is no guarantee that the user will have an email signature set up/assigned correctly. How to ensure we accommodate for both scenarios and automatically populate the email signature seamlessly as part of your flow.

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