Looking for something in particular?
Categories
- AI Builder 3
- Azure 10
- Canvas Power Apps 4
- Custom Pages 5
- Customer Insights - Journeys 5
- Customer Voice 6
- Dataverse 26
- Dynamics 365 40
- Dynamics 365 Marketing 88
- Dynamics 365 Portals 11
- Dynamics 365 for Outlook 3
- JavaScript 9
- Marketing (Non Dynamics 365) 7
- Micro Enterprise Financials 2
- Microsoft Excel 2
- Microsoft Forms 2
- Microsoft PowerPoint 2
- Microsoft Teams 2
- Model-driven Power Apps 38
- Office 365 3
- OneDrive 1
- Outlook 2
- PCF & Custom Controls 14
- Power Automate 77
- Power BI 3
- Power Platform 5
- SharePoint 4
Relevance Search in D365 - the good, the not so good and the things to consider
I stumbled upon relevance search while revising for the exam MB-200: Microsoft Dynamics 365 Customer Engagement Core. After reading a brief overview my curiosity was peaked as to how it all works and just how 'relevant' the searching might or could possibly be. It turns out that it's pretty impressive at both a user experience and technical level, but only your system configurations are made knowledgeably.
The Power of Dynamics – Proving it’s not “Just a CRM”
As a Dynamics Consultant specialising in Customer Engagement (i.e. CRM), I regularly come up against user misconceptions and presumptions of what D365 is or what it does. I often want to lie on the floor and commence a kicking and screaming tantrum along the line of “it’s not just a CRM!”.
CRM V0.1 to Dynamics 365 and Beyond
Let’s recap the highs and some lowlights of how CRM 1.0 has come to form a cornerstone of Dynamics 365 and the almighty power platform we know today.