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Sync Text Message Replies STOP and START with Contact Point Consent in Customer Insights - Journeys
Customer Insights - Journeys doesn't automatically update Contact Point Consent records when subscribers reply STOP or START to SMS messages. This can lead to blocked sends, inaccurate consent records, poor segmentation, and unnecessary SMS costs. In this guide, learn how to use Power Automate to capture inbound SMS replies and automatically synchronize SMS opt-outs and opt-ins with Contact Point Consent records. You'll also discover how to identify contacts affected by provider-level SMS blocks and build segments based on SMS eternal provider consent status for more accurate targeting and reporting.
Customise Double Opt-In Confirmation Email {{OptedInPurposeTopic}} - Customer Insights - Journeys
If you are struggling with the unformatted, semicolon-separated list of selected topics and purposes from {{OptedInPurposeTopic}} in your double opt-in emails, this guide shows how to present them as a clean, bulleted list instead.
By extending the Field Submission table with additional columns, using Power Automate to extract field values, and some minor updates to the DOI Email and Journey, you can create a clear, structured, and professional double opt-in confirmation email experience.
Segments in Customer Insights - Journeys: Consent, Purposes and Topics
A quick tip on how to create real-time segments in Customer Insights - Journeys based on marketing consent Opt In or Opt Out for a Contact or Lead.
Add the Communication Preferences tab for Customer Insights - Journeys to Lead Forms
Contact point consent is used to manage consent in Customer Insights - Journeys. This post shows you how to add the ‘Communication’ tab onto a custom Lead form, so that you can manage topics and consent from any Lead form in your system across all Compliance Profiles.
Add the Contact Point Preferences control for Dynamics 365 Marketing to Contact forms
Contact point consent is the new way to manage consent in Dynamics 365 real-time marketing. This post shows you how to add the contact point preferences control onto a custom contact form, so that you can manage consent from any Contact form.
Managing Preferences, Consent and Subscriptions with Dynamics 365 Realtime Marketing
Use Dynamics Marketing subscriptions, with your nicely branded and styled subscription centre form with the amazing new features of Realtime Marketing. Whilst ensuring the Contact Point Consent and Compliance is kept up to date too. Not very ‘exciting’ but also very important!
Trigger flow when a Marketing or Subscription List is updated
How to trigger a flow when a Marketing or Subscription list is updated in Dynamics 365, understand what kind of update just happened, then get the GUIDs you need to do your next steps whatever that might be.
I want to update the Marketing Preferences and Consents in response to a subscription list update!